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Sales person was great, the sales manager brought in to talk to me was callous & confrontational

By Mitchell M. on June 10, 2018

Lockhart,TX | New Sales Department

I just traded in a 2014 sportster 48 for a 2018 street bob. The sales person I had dealt with Tamale was super great, informative and personable. Tamale was also able to work out a fair trade deal with the dealership which I ended up accepting. Tamale gets five stars. I did however have a piss poor experience with the sales manager (big guy, blondish hair) who appeared to be pissed off that I requested more time to think the deal over. I explained that i felt the offer the dealership made me was fair, it did however require some thought before pulling the trigger. This concept appeared to be lost on the sales manager and had me leaving the dealership, as a previous and potential customer uncomfortable and in disbelief. If Tamale did not reach out to salvage the deal, it wouldnt have happened. I received great customer service from your salesman and conflict from the gentleman working to close the deal. Next time a customer asks for the afternoon to make a decision, I suggest the sales manager does continue to question their judgment, position and experience.